Front Office Staff

Present Basic Pay, PHP 462.00

Job Overview: As a Hotel Receptionist, you will be the first point of contact for guests, providing exceptional customer service and ensuring smooth operations at the front desk. Your role is crucial in creating a positive guest experience and maintaining the reputation of the hotel. You will handle guest inquiries, reservations, check-ins, check-outs, and various administrative tasks efficiently and courteously.


  • Previous experience in customer service, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Proficiency in computer systems and hotel management software.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.


  • College diploma or equivalent required.
  • Additional certification in hospitality or hotel management is a plus.

Key Responsibilities:

  1. Guest Services:
    • Greet guests upon arrival and provide them with information about hotel facilities, services, and local attractions.
    • Assist guests with check-in and check-out procedures, ensuring accuracy of information and timely service.
    • Address guest concerns, requests, and complaints promptly and professionally, striving to resolve issues to their satisfaction.
  2. Reservations Management:
    • Receive and process reservations via phone, email, and online booking platforms (Facebook Page)
    • Maintain accurate records of room availability, rates, and guest preferences thru our Hotel Link System
    • Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guest arrivals.
  3. Administrative Tasks:
    • Maintain a tidy and organized front desk area, including managing paperwork and office supplies.
    • Prepare daily reports, including daily sales report
  4. Communication and Coordination:
    • Liaise with other hotel departments to ensure seamless guest experiences, including room service, housekeeping, banquet event orders
    • Relay important information to guests, such as hotel policies, and events
    • Answer phone calls and messages thru Davao Bamboo Sanctuary Facebook Page
  5. Problem Solving:
    • Remain calm and composed when faced with challenging situations, such as overbookings or guest complaints.
    • Exercise sound judgment in resolving conflicts or escalating issues to management when necessary.


  • Present minimum wage
  • Opportunities for advancement within the hotel or hospitality industry.
  • Employee discounts on hotel stays and amenities.

Working Conditions:

    • Work schedule may include evenings, weekends, and holidays based on hotel needs.
    • Interaction with guests and colleagues from diverse backgrounds is common, requiring a friendly and accommodating demeanor.