Job Overview: As a Hotel Receptionist, you will be the first point of contact for guests, providing exceptional customer service and ensuring smooth operations at the front desk. Your role is crucial in creating a positive guest experience and maintaining the reputation of the hotel. You will handle guest inquiries, reservations, check-ins, check-outs, and various administrative tasks efficiently and courteously.

Qualifications:

• Previous experience in customer service, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in computer systems and hotel management software.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Education:

• College diploma or equivalent required.
• Additional certification in hospitality or hotel management is a plus.

Key Responsibilities:

1. Guest Services:
   • Greet guests upon arrival and provide them with information about hotel facilities, services, and local attractions.
   • Assist guests with check-in and check-out procedures, ensuring accuracy of information and timely service.
   • Address guest concerns, requests, and complaints promptly and professionally, striving to resolve issues to their satisfaction.
2. Reservations Management:
   • Receive and process reservations via phone, email, and online booking platforms (Facebook Page)
   • Maintain accurate records of room availability, rates, and guest preferences thru our Hotel Link System
   • Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guest arrivals.
3. Administrative Tasks:
   • Maintain a tidy and organized front desk area, including managing paperwork and office supplies.
   • Prepare daily reports, including daily sales report
4. Communication and Coordination:
   • Liaise with other hotel departments to ensure seamless guest experiences, including room service, housekeeping, banquet event orders
   • Relay important information to guests, such as hotel policies, and events
   • Answer phone calls and messages thru Davao Bamboo Sanctuary Facebook Page
5. Problem Solving:
   • Remain calm and composed when faced with challenging situations, such as overbookings or guest complaints.
   • Exercise sound judgment in resolving conflicts or escalating issues to management when necessary.

Benefits:

• Present minimum wage
• Opportunities for advancement within the hotel or hospitality industry.
• Employee discounts on hotel stays and amenities.

Working Conditions:

• • Work schedule may include evenings, weekends, and holidays based on hotel needs.
  • Interaction with guests and colleagues from diverse backgrounds is common, requiring a friendly and accommodating demeanor.