Job Overview: As a member of the hotel housekeeping staff, you will play a critical role in maintaining cleanliness, order, and overall guest satisfaction within the hotel. Your attention to detail and commitment to cleanliness will ensure that guests enjoy a comfortable and inviting environment during their stay. Working collaboratively with the housekeeping team, you will uphold the highest standards of cleanliness and customer service.

Qualifications:

• Previous experience in housekeeping or cleaning role preferred.
• Strong attention to detail and commitment to cleanliness.
• Physical stamina and ability to perform repetitive tasks, including lifting, bending, and standing for extended periods.
• Excellent time management skills and ability to prioritize tasks effectively.
• Customer service-oriented mindset with a positive attitude.
• Ability to work independently and as part of a team in a fast-paced environment.

Key Responsibilities:

1. Room Cleaning and Maintenance:
   • Clean and tidy guest rooms, including making beds, dusting furniture, vacuuming carpets, and mopping floors.
   • Replenish amenities such as toiletries, towels, and linens.
   • Inspect rooms for damages or maintenance issues and report them to the appropriate department.
   • Ensure that all cleaning equipment and supplies are properly maintained and stored.
2. Public Area Cleaning:
   • Clean and maintain common areas of the hotel, including lobbies, hallways, elevators, and restrooms.
   • Empty trash receptacles and dispose of waste in accordance with hotel policies and procedures.
   • Keep public areas free of debris and hazards, such as spills or clutter.
   • Monitor and replenish supplies, such as hand soap and paper towels, in public restrooms and other common areas.
3. Laundry Services:
   • Collect soiled linens and towels from guest rooms and public areas.
   • Sort, wash, dry, and fold linens and towels according to hotel standards.
   • Operate laundry equipment safely and efficiently, following manufacturer instructions and guidelines.
   • Maintain cleanliness and organization in the laundry area, including storage of clean linens and supplies.
4. Customer Service:
   • Greet guests in a friendly and courteous manner when encountered in hallways or public areas.
   • Respond promptly to guest requests for additional amenities or services.
   • Address guest concerns or complaints regarding cleanliness or maintenance issues.
   • Maintain a professional appearance and demeanor while interacting with guests and colleagues.
5. Team Collaboration:
   • Work cooperatively with other members of the housekeeping team to ensure efficient and thorough cleaning of all areas.
   • Communicate effectively with supervisors and colleagues regarding room assignments, cleaning schedules, and special requests.
   • Assist with training new housekeeping staff members as needed.
   • Foster a positive and supportive work environment through teamwork and mutual respect.

Benefits:

• Present minimum wage with Overtime pay
• Opportunities for advancement within the hotel or hospitality industry.
• Employee discounts on hotel stays and amenities.
• Positive and inclusive work environment.

Working Conditions:

• Variable hours based on hotel occupancy and scheduling needs, including weekends and holidays.
• Work primarily involves cleaning and physical labor, including lifting and carrying supplies.
• Exposure to cleaning chemicals and equipment, requiring adherence to safety protocols and guidelines.